The lovely Matamanoa Island Resort, a long-time adults-only favourite of couples, honeymooners and families, is readying to throw open its doors early next year. Therefore, the resort has also unveiled its COVID safety programme to keep travellers and its staff healthy, safe and happy!
In line with Fiji Government’s Care Fiji Commitment, Matamanoa Fiji will be implementing best-practice COVID-19 policies and protocols.
What is the Resort doing for you?
Facilitating social distancing as a part of general good practices
Establishing modified and improved hygiene procedures for all guest rooms and public areas, focussing on high touch-point areas.
Observing Fijian government-mandated standards for the use of masks and gloves by resort staff
Non-contact temperature checks of incoming staff reporting for duty and those returning to the island
Training the staff in all Care Fiji Commitment protocols and procedures
Providing sanitizers and/or soap and water in all staff quarters and back-of-house areas.
Staff to wash hands on a regular basis and after any contact-based activity.
COVID-Safe Housekeeping Practices
All arrival rooms to undergo deep cleaning and sanitisation, focusing on disinfecting door handles, control panels, remote controls, switches, toilet, nightstands, telephone, clocks, luggage rack and flooring. the guest rooms will only be serviced on every third day unless requested otherwise. Then, hand sanitiser will be provided in all rooms.
Everything to do with Food and Drinks
Guests will be required to sanitise their hands on entry/exit of restaurant premises
The restaurant and bar will be thoroughly sanitized between service periods
All menus will be a la carte, there will be no buffet or manager’s cocktail evenings
Public area tables and chairs will facilitate social distancing requirements
All public areas including Reception, Boutique, Lounges will undergo regular sanitization
hand sanitizer will be available for guests’ use in all public areas including reception, bar, restaurant, and bathrooms
Public toilets will be serviced and cleaned every 2 hours
Fun & Games at Matamanoa, But with Added Safety
All guests will receive complimentary snorkelling equipment for the duration of their stay. All equipment will be sanitized before allocation and guests are encouraged to bring their own.
Other activity gear such as kayaks, hobie cats, tennis rackets will be sanitised between use while fixed equipment such as the calisthenics gym will be sanitized on a regular basis
Where social distancing is not possible – like on the resort’s boats, passengers must compulsorily wear face masks.
The inhouse Spa: New rules
A reduced spa menu will be available, and staff will be required to wear masks
Spa rooms and tables will undergo sanitisation between appointments with a focus on high touch-point areas.
Medical Facilities Available from Matamanoa Fiji
For minor issues, the resort carries a comprehensive first-aid kit and staff trained in basic first aid. The resort also has access to a nurse located on the neighbouring Mana Island, which is approximately 15 minutes away via boat
Should a doctor be required, Zens Medical Centre is located at Denarau Marina, approximately 90 minutes by boat
For emergencies, EMS Helipro Fiji is on call and offers 24/7/365 emergency medical services
Fully qualified and experienced medical team
Prehospital medical care and emergency medical support
On-site treatment, stabilisation and medevac by air, sea or land when requested and as required
Organise all hospital and medical admission processes including the general welfare and support for the patients’ family and or patients’ partner
Regular updates and reports to the client, family and resort management
Engage Embassy or High Commission assistance if required
In-country medevac if required
International medevac if required
Full medevac SOP and training with ships’ nurses to allow easy reporting and handover onsite
Patient and client confidentiality is a key component of our scope of practice – discretion is guaranteed
But, there’s also a short list of things that guests have to ensure/ take care of!
As ordered and amended by the Fiji Government: all guests arriving to Fiji will have undergone a compulsory negative COVID-19 (RT-PCR) test 72 hours prior to travel
The Matamanoa Island Resort will require guests to present a copy of the negative test results prior to checking into the resort
International guests arriving into Fiji will be screened and required to complete a COVID-19 health questionnaire upon arrival at Nadi International Airport.
Guests are required to download the careFiji tracing app on arrival into the country. This is available in the Apple App store or Google Playstore and should be activated for the duration of your stay and your device taken everywhere with you
Non-contact temperature checks of guests will be taken by staff on arrival, departure and at any time during their stay on request
Guests are requested to supply their own masks for the duration of their stay if they feel it necessary
Guests are requested to practice social distancing protocols of 1.5 meters
Sanitizers are provided in public areas and guest rooms. Any guest who becomes ill or displays symptoms of COVID-19 at any time must immediately report to Reception where the Resort Manager and the Care Fiji Wellness Ambassador will be notified.
Overall, we think the resort is doing a great job in terms of protecting international travellers as well as its staff and people. Need more details on the resort? Check out our property page for Matamanoa Island Resort, it has all sorts of nifty information like resort details, accommodations choices and facilities, things to do in and around the resort, and… some pretty great holiday packages, too! You can also browse our other blogs on Fiji for great travel bucket list ideas.