customer review banner

Customer Stories

Customer Review

Our customers are our #1 priority and we’re committed to providing the best South Pacific package deals around. With flights, accommodation and incredible bonus value extras, we offer an unrivalled holiday experience.

We take care of everything, from start to finish and we can even help with the finer details, like tours and sightseeing! Our deals are so good that many of our customers return year after year. Some of them have been kind enough to write down their thanks and vote of confidence in our South Pacific Specialists – check them out below!

customer image

Kerry Hatchman - Warwick Fiji

Maria from Hideaway holiday

Maria from Hideaway holiday. Was my angel. I got covid on my travels. As an travel agent she went above and beyond. Checked on me every day. Helped where she could. Her service was amazing xoxo thank you so much

customer image

IP - Likuri Island Resort

Lavenia was amazing!
Lavenia was amazing!! Took care of everything & made the whole experience completely stress free. Will absolutely be using Hideaway Holidays again.



customer image

Brooklyn Hem - Warwick Fiji

Great Service

Cynthia was very helpful both before and during our trip confirming tour details etc. We had a lovely time and I’d be happy to use Hideaway holidays again or to recommend it to others.

customer image

Chris Politz - Outrigger Fiji Beach Resort

Extremely Satisfied – Approached Hideaway Holidays after we struggling to find our ideal holiday on other websites and local agents. Hideaway Holidays were attentive to our needs and provided the perfect family holiday. All aspects of the holiday were planned and organised through Hideaway Holidays allowing us to focus on enjoying a stress free family holiday.

Thoroughly recommend and appreciate everything Jack and the team from Hideaway Holidays did for us!

customer image

Michael - Naviti Resort, Fiji

Patricia was excellent

Bula Patricia!
Just wanted to send a quick email to say how much my family and I loved Fiji and to thank you very much for sorting that holiday for us.

I truly believe we are hooked and will return someday- hopefully sooner than later.
I will get back in touch when that day comes 😊



customer image

Mick Baldwin - The Naviti Resort, Fiji

Patricia from Hideaway Holidays was excellent!

Patricia from Hideaway Holidays was fantastic. She provided a range of options for our family holiday and made the booking process efficient. She found a great all-inclusive deal that made for the best summer family holiday we have had. Will definitely return to Fiji and book through Patricia.

Thank you

customer image

Carolyn Dixon - Octopus Resort, Navutu Stars Resort and Tropica Island Resort - Fiji


This message is particularly for lovely Patricia.

We have just returned from a memorable, heart felt holiday in the Yasawas. Patricia was a patient and careful listener and guided us to make excellent choices. We have travelled extensively over 56 years, so I am not sure exactly what made this holiday so special. It has something to do with travel deprivation over covid, but more particularly with the meaningful personal interactions with the Fijians themselves. The people have a lot to teach us about sense of community, sincerity, fun and laughter and lovely fresh food. I had a cocktail named after me, life changing massages daily, fresh lobster each day, reminiscent of my childhood. A bed full of flowers spelling out “happy 56 th Wedding Anniversary,” night snorkelling, helicopter transport to door of resort ,and renewed confidence in my

capacity to transfer between outboard boat and inter island ferries in the south Pacific Ocean. A big thanks to Hideaway Holidays for their local knowledge and attention to detail,

Carolyn Dixon

customer image

Karina Noel - Sofitel Fiji Resort & Spa

Destination Wedding booking

We recently booked our beautiful wedding through Hideaway Holidays and the experience was fantastic. Patricia and the South Pacific team were so helpful and very friendly, from organizing our flights; to liaising with our destination wedding venue, everything was made easy for us, I can’t recommend them highly enough. We will certainly be using Hideaway Holidays again. Bula Vinaka!

customer image

Kaia Bourie - The Naviti Resort, Fiji

10/10 for our Fiji Trip! Lavenia from Hideaway Holidays has been so helpful with organising our holidays in Fiji! We were initially meant to fly at the end of the year 2021 but we caught covid and tested positive 1 day before our flight! She arranged for all the cancellation and rebooked us for April 2022. She made sure closer to our departure that we were ready and meeting the requirements (RAT test, insurance etc). She kept in touch with us while in Fiji and gifted us a voucher to use at the resort we stayed at (Naviti). The customer service we received was beyond my expectations and I will certainly book again with Hideaway Holidays.

customer image

Catherine S - Warwick Fiji

Patricia was so helpful in booking our trip. We got a great deal and we were able to reschedule when Covid ruined our initial travel plans. Would definitely use again!

customer image

Jorge & Laura - InterContinental Bora Bora Le Moana Resort

An unforgettable time at French Polynesia.

We had an unforgettable time at French Polynesia (Bora Bora and Tahiti) thanks to Hideaway Holidays. Jack Daniels walked us thru all potential options and was very open and patient with us. He, somehow was able to connect with us, and prepared the itinerary of our dreams. Looking forward to our next vacations planned by him. Two thumbs up!

customer image

Nicole Fungo - Naviti Resort, Fiji

Travelled with 3 other guests, we had an amazing time, the resort was clean, staff were friendly and very helpful. A trip to remember!

customer image

Hideaway Holidays Customer - Fatboys Resort, Solomon Islands

Hideaway Holidays were very good arranging our South Pacific Holiday and were able to offer a price I could not get booking on my own!

The local Solomon Islander staff were very lovely and looked after us very well. The standard of the accommodation was a little below par and does need some work. The hot water was intermittent, the shower spilled over the floor and the plumbing leaked beneath the sink.

customer image

Megan Smeaton - Musket Cove Resort

We were given many enough choices to choose from when we contacted Hideaway Holidays. They gave us options that fit with what we were looking for. We are extremely happy with the choice we made. The direct flights and ease of transfers was great. Musket Cove is a beautiful resort with amazing people. We truly felt at home. We had a wonderful time on excursions and exploring the island. We would use Hideaway Holidays again and have recommended them to friends already.
It was a truly wonderful experience. Everything from the welcome to our “See you again” was amazing. We met truly wonderful and kind people who took the time to get to know us and make us feel at home.

customer image

Prue Baulch - Iririki Island Resort and Spa, Vanuatu

Hideaway Holidays is excellent! Stress free as everything was taken care of. Loved every part of it.
They (Iririki Resort and Spa, Vanuatu) were fantastic and their attention to detail meant we felt very at home and cared for during our stay. Lovely staff and hopefully we will be back one day!

customer image

Sally G. - Outrigger Fiji

Patricia was wonderful at arranging our holiday, she found us the perfect resort which exceeding our expectations, and even threw in a few complimentary extras which were appreciated.

customer image

Cindy K. - Castaway Island Fiji

Jack made it easy to book and organise our holiday. Much easier than doing it ourselves and came with some nice bonuses.

customer image

Darrin B. - Shangri-La's Fijian Resort & Spa

Patricia was fantastic. She beat every other quote and was willing to be flexible with our arrangements. The trip went to plan, and everything Patricia organised (transfers, day trips etc) was exactly as per the itinerary.

customer image

Jason B - Shangri-La's Fijian Resort & Spa

Thank you for putting together a package that gave us the best holiday of our lives. We were spoilt.Thanks again. Would definitely look at booking with you guys again if we get the opportunity.

customer image

Jacky M. - Mana Island Resort and Spa

Hideaway Holidays is Outstanding – Will surely recommend.

Excellent service and experience. Mana is beautiful

customer image

Dave S. - Naviti Resort

It was all really good, very easy to book and all inclusions were really easy to access.

Staff at the resort were fabulous, there were a few hiccups with some housekeeping issues, but they were all sorted swiftly. The resort itself is starting to look a little like it is not being maintained adequately.

customer image

Karen Bull - Seabreeze Resort Samoa

Sea breeze resort was fantastic could not fault them at all. Had a wonderful and relaxing time. Stewart the manager there was so wonderful and looked after us so well.

Outstanding booking service by Hideaway Holidays – Will surely recommend!

customer image

Hideaway Holidays Customer - Iririki Island Resort, Vanuatu

Best holiday I’ve ever been on!

Thank you so much to all the staff at our resort. Everyone was so accommodating and always made sure we had what we needed to make us comfortable. Thank you so much Mala we appreciate all you did for us!

customer image

Katie - Shangri-La's Fijian Resort & Spa

Hideaway Holidays were awesome, found us a great deal. Everything went really smoothly.

The resort (Shangri-La’s Fijian Resort & Spa) was amazing, most staff were friendly.

customer image

Kim T. - Sofitel Fiji

Wonderful experience with your company. Sofitel is in the middle of a large renovation which we knew about. Restaurants were limited but we were not bothered by much noise or inconvenience. Staff were lovely and we had a great family holiday. Volleyball and aerobics were great. All in all, we had a lovely time!

customer image

Sarah K - Outrigger Fiji

The consultant was very cooperative, especially when I wanted to test different flight combinations and was relatively easy to contact.  I had a great time and if I were to return to Fiji, I would definitely stay at the Outrigger again.

customer image

Andrew T. - Outrigger Fiji

Everything went like clockwork and the staff at the Outrigger were the friendliest people I have ever met.  We didn’t want to leave.

customer image

Amy Seychell - Malolo Island Resort, Fiji

Thank you and Liana for the assistance in planning our family holiday.

Well this is the first time I have cried leaving a resort, a WONDERFUL resort! Clean, friendly, safe and beautiful for our group. We found all staff amazing (all happy to work there for a Fijian business, good facilities/ restaurants and food was AMAZING (my husband gained 4 kgs, I am scared to jump on the scales). We are hoping to do this trip again and without hesitation would return to Malolo.

customer image

Tatiana Nosova - Uepi Island Resort, Solomon Islands

Uepi Island Resort
Great holiday experience off the beaten track if you are a keen snorkeller. Great food, comfortable accommodation, great hosts

customer image

Leanne - Outrigger Fiji Beach Resort

Just wanting to send a Thank You to Hideaway holidays. We depart Fiji today after an amazing 6 night stay at the Outrigger Hotel. We had amazing service from Hideaway Holidays from the day we first emailed enquiring about the advertised package we booked. The flight, accommodation booking & transfers to & from the airport we’re all taken care of for us. Staff at Hideaway Holidays contacted us yesterday to organise our airport transfer time for today. I have never had such excellent communication from a travel agent before, it’s lovely to see even once package is booked & paid for Hideaway Holiday staff still continue to take amazing care of clients.

Thank You for the the fabulous care! Will be sure to recommend your services to all friends & family.

customer image

Peter - Castaway Island Fiji

It was a great holiday and helped recharge the batteries. Great to spend so much time together as a family (Tomas the little bugger simply refused to go to kids club!).

We really loved the stay at Castaway. While everyone in Fiji is so friendly, the staff at Castaway seem to take it up a notch and it really makes the stay feel that much more special. We were all sad to leave.

Overall we loved the holiday so much and can’t thank you enough for all your help. Three happy customers who are sure to come back when we are next looking at Fiji probably in 2021 as finger’s crossed we are hoping to do a trip to Europe in 2020.

If you need any detailed feedback or insights on either resort don’t hesitate to drop me a line.

customer image

Caroline Rowland - Mana Island Resort and Spa

Hideaway Holidays gave us the best price for our Fiji holiday, I would definitely recommend them. Mana Island was everything we hoped for and more. Lovely beaches, great snorkelling (we snorkelled with turtles and reef sharks, my husband and son also saw a ray), good food and wonderful service. Lovely relaxing by the pool and plenty of shady spots, staff were happy to provide more umbrellas when needed. We will definitely return. The Shangri-La is a bigger and busier resort but lots to do and lots of fun. The newly renovated restaurants are lovely. The kids love the inflatable water park, the radar and wakeboarding. We all loved pool netball and the afternoon sports on the lawn. Staff remembered us from previous visits, it feels like we are family.

customer image

Justin Isaacs - The Naviti Resort Fiji

Hideaway Holidays went above an beyond their duties, when we arrived our rooms had been cancelled by the resort. However Hideaway Holidays organized alternate accommodation for the night.

customer image

Anonymous - Plantation Island Fiji

Delivered beyond expectation and outstanding. Great holiday. Everything ran very smoothly and was organized well. Your service made it very easy. Plantation island was amazing. I couldn’t fault it. Great for kids.

customer image

Anonymous - Palau Pacific Resort

Very efficient.

customer image

Jill Jahnke - Sheraton Beach Resort Samoa

Outstanding – Will surely recommend. Excellent service from start to finish. Samoa was such an amazing place to visit. Our accommodation was fantastic & the staff so friendly & helpful. Can not wait to go back.

customer image

Katherine Carstarphen - Coconuts Beach Club

Excellent service and follow through on requests. Will definitely recommend and have already given your contact to others I met in Samoa who paid too much and or didn’t have a great experience with their agent.

customer image

Shazlyn Ali - Le Meridien Bora Bora

Hideaway Holidays genuinely looked after us. Was able to accommodate to our budget and included a resort credit as it was our anniversary. We asked for a room with a view and our room was absolutely stunning, directly facing Mt Otemanu. Highly recommend your services. Everything ran smoothly and we couldn’t be happier. Thank you! All services from pickup to the resort was spectacular. Couldn’t recommend highly enough.

customer image

Michelle Watson - The Warwick Fiji

We organized our holiday with Hideaway Holidays, all done on line and via email, very professional, extremely easy and Hideaway Holidays  got us a great price – we would highly recommend this company. We absolutely loved The Warwick, the staff were wonderful and the hotel itself is fantastic, the food was great, probably just a few more options for those that don’t pick the food package would be great but overall a fantastic place to stay.

customer image

Lynette Wright - Breakas Beach Resort

My contact Hideaway Holidays was amazing – thank you the destination is super and loved it. Chef was great and the ladies and bar staff awesome.

customer image

Gaynor Schonrock - Castaway Island Fiji

Hideaway Holidays was simply amazing. They went above n beyond our expectations.

customer image

Danni Ramsay - Sinalei Reef Resort and Spa

Brilliant agency to deal with, felt like Hideaway actually wanted me to get a good holiday deal.

customer image

Anonymous - Le Meridien Bora Bora

Hideaway Holidays was great and will be recommended. Le Meridien Bora Bora. Brilliant location and great facility

customer image

Anonymous - Coconuts Resort Samoa

Staff were friendly and very willing to assist with any arrangements or requests. 10 out of 10 to the lovely Samoan staff.

customer image

Chantelle - The Naviti Resort

Everything was so easy to follow instructions. Everything promised happened and would return to Fiji in a heartbeat. Hideaway holidays were fantastic. Will use you again for sure. Thank you for helping organize such a wonderful holiday. The resort was amazing. Value for money. Can’t wait to return.

customer image

Anonymous - The Outrigger Fiji

Hideaway Holidays provided a great service. Couldn’t fault any elements. Loved it! Accommodation was lovely, food great and staff very helpful and friendly.

Get in Contact

Get in Contact

Request a call

Please select type for search