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Customer Stories

Customer Review

Our customers are our #1 priority and we’re committed to providing the best South Pacific package deals around. With flights, accommodation and incredible bonus value extras, we offer an unrivalled holiday experience.

We take care of everything, from start to finish and we can even help with the finer details, like tours and sightseeing! Our deals are so good that many of our customers return year after year. Some of them have been kind enough to write down their thanks and vote of confidence in our South Pacific Specialists – check them out below!

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Sally G. - Outrigger Fiji

Patricia was wonderful at arranging our holiday, she found us the perfect resort which exceeding our expectations, and even threw in a few complimentary extras which were appreciated.

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Cindy K. - Castaway Island Fiji

Jack made it easy to book and organise our holiday. Much easier than doing it ourselves and came with some nice bonuses.

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Darrin B. - Shangri-La's Fijian Resort & Spa

Patricia was fantastic. She beat every other quote and was willing to be flexible with our arrangements. The trip went to plan, and everything Patricia organised (transfers, day trips etc) was exactly as per the itinerary.

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Jason B - Shangri-La's Fijian Resort & Spa

Thank you for putting together a package that gave us the best holiday of our lives. We were spoilt.Thanks again. Would definitely look at booking with you guys again if we get the opportunity.

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Jacky M. - Mana Island Resort and Spa

Hideaway Holidays is Outstanding – Will surely recommend. Excellent service and experience. Mana is beautiful

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Dave S. - Naviti Resort

It was all really good, very easy to book and all inclusions were really easy to access. Staff at the resort were fabulous, there were a few hiccups with some housekeeping issues, but they were all sorted swiftly. The resort itself is starting to look a little like it is not being maintained adequately.

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Karen Bull - Seabreeze Resort Samoa

Sea breeze resort was fantastic could not fault them at all. Had a wonderful and relaxing time. Stewart the manager there was so wonderful and looked after us so well. Outstanding booking service by Hideaway Holidays – Will surely recommend!

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Hideaway Holidays Customer - Iririki Island Resort, Vanuatu

Best holiday I’ve ever been on! Thank you so much to all the staff at our resort. Everyone was so accommodating and always made sure we had what we needed to make us comfortable. Thank you so much Mala we appreciate all you did for us!

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Katie - Shangri-La's Fijian Resort & Spa

Hideaway Holidays were awesome, found us a great deal. Everything went really smoothly. The resort (Shangri-La’s Fijian Resort & Spa) was amazing, most staff were friendly.

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Kim T. - Sofitel Fiji

Wonderful experience with your company. Sofitel is in the middle of a large renovation which we knew about. Restaurants were limited but we were not bothered by much noise or inconvenience. Staff were lovely and we had a great family holiday. Volleyball and aerobics were great. All in all, we had a lovely time!

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Sarah K - Outrigger Fiji

The consultant was very cooperative, especially when I wanted to test different flight combinations and was relatively easy to contact.  I had a great time and if I were to return to Fiji, I would definitely stay at the Outrigger again.

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Andrew T. - Outrigger Fiji

Everything went like clockwork and the staff at the Outrigger were the friendliest people I have ever met.  We didn’t want to leave.

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Amy Seychell - Malolo Island Resort, Fiji

Thank you and Liana for the assistance in planning our family holiday.

Well this is the first time I have cried leaving a resort, a WONDERFUL resort! Clean, friendly, safe and beautiful for our group. We found all staff amazing (all happy to work there for a Fijian business, good facilities/ restaurants and food was AMAZING (my husband gained 4 kgs, I am scared to jump on the scales). We are hoping to do this trip again and without hesitation would return to Malolo.

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Tatiana Nosova - Uepi Island Resort, Solomon Islands

Uepi Island Resort Great holiday experience off the beaten track if you are a keen snorkeller. Great food, comfortable accommodation, great hosts

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Leanne - Outrigger Fiji Beach Resort

Just wanting to send a Thank You to Hideaway holidays. We depart Fiji today after an amazing 6 night stay at the Outrigger Hotel. We had amazing service from Hideaway Holidays from the day we first emailed enquiring about the advertised package we booked. The flight, accommodation booking & transfers to & from the airport we’re all taken care of for us. Staff at Hideaway Holidays contacted us yesterday to organise our airport transfer time for today. I have never had such excellent communication from a travel agent before, it’s lovely to see even once package is booked & paid for Hideaway Holiday staff still continue to take amazing care of clients. Thank You for the the fabulous care! Will be sure to recommend your services to all friends & family.

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Peter - Castaway Island Fiji

It was a great holiday and helped recharge the batteries. Great to spend so much time together as a family (Tomas the little bugger simply refused to go to kids club!). We really loved the stay at Castaway. While everyone in Fiji is so friendly, the staff at Castaway seem to take it up a notch and it really makes the stay feel that much more special. We were all sad to leave. Overall we loved the holiday so much and can’t thank you enough for all your help. Three happy customers who are sure to come back when we are next looking at Fiji probably in 2021 as finger’s crossed we are hoping to do a trip to Europe in 2020. If you need any detailed feedback or insights on either resort don’t hesitate to drop me a line.

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Caroline Rowland - Mana Island Resort and Spa

Hideaway Holidays gave us the best price for our Fiji holiday, I would definitely recommend them. Mana Island was everything we hoped for and more. Lovely beaches, great snorkelling (we snorkelled with turtles and reef sharks, my husband and son also saw a ray), good food and wonderful service. Lovely relaxing by the pool and plenty of shady spots, staff were happy to provide more umbrellas when needed. We will definitely return. The Shangri-La is a bigger and busier resort but lots to do and lots of fun. The newly renovated restaurants are lovely. The kids love the inflatable water park, the radar and wakeboarding. We all loved pool netball and the afternoon sports on the lawn. Staff remembered us from previous visits, it feels like we are family.

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Justin Isaacs - The Naviti Resort Fiji

Hideaway Holidays went above an beyond their duties, when we arrived our rooms had been cancelled by the resort. However Hideaway Holidays organized alternate accommodation for the night.

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Anonymous - Plantation Island Fiji

Delivered beyond expectation and outstanding. Great holiday. Everything ran very smoothly and was organized well. Your service made it very easy. Plantation island was amazing. I couldn’t fault it. Great for kids.

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Anonymous - Palau Pacific Resort

Very efficient.

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Jill Jahnke - Sheraton Beach Resort Samoa

Outstanding – Will surely recommend. Excellent service from start to finish. Samoa was such an amazing place to visit. Our accommodation was fantastic & the staff so friendly & helpful. Can not wait to go back.

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Katherine Carstarphen - Coconuts Beach Club

Excellent service and follow through on requests. Will definitely recommend and have already given your contact to others I met in Samoa who paid too much and or didn’t have a great experience with their agent.

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Shazlyn Ali - Le Meridien Bora Bora

Hideaway Holidays genuinely looked after us. Was able to accommodate to our budget and included a resort credit as it was our anniversary. We asked for a room with a view and our room was absolutely stunning, directly facing Mt Otemanu. Highly recommend your services. Everything ran smoothly and we couldn’t be happier. Thank you! All services from pickup to the resort was spectacular. Couldn’t recommend highly enough.

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Michelle Watson - The Warwick Fiji

We organized our holiday with Hideaway Holidays, all done on line and via email, very professional, extremely easy and Hideaway Holidays  got us a great price – we would highly recommend this company. We absolutely loved The Warwick, the staff were wonderful and the hotel itself is fantastic, the food was great, probably just a few more options for those that don’t pick the food package would be great but overall a fantastic place to stay.

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Lynette Wright - Breakas Beach Resort

My contact Hideaway Holidays was amazing – thank you the destination is super and loved it. Chef was great and the ladies and bar staff awesome.

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Gaynor Schonrock - Castaway Island Fiji

Hideaway Holidays was simply amazing. They went above n beyond our expectations.

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Danni Ramsay - Sinalei Reef Resort and Spa

Brilliant agency to deal with, felt like Hideaway actually wanted me to get a good holiday deal.

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Anonymous - Le Meridien Bora Bora

Hideaway Holidays was great and will be recommended. Le Meridien Bora Bora. Brilliant location and great facility

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Anonymous - Coconuts Resort Samoa

Staff were friendly and very willing to assist with any arrangements or requests. 10 out of 10 to the lovely Samoan staff.

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Chantelle - The Naviti Resort

Everything was so easy to follow instructions. Everything promised happened and would return to Fiji in a heartbeat. Hideaway holidays were fantastic. Will use you again for sure. Thank you for helping organize such a wonderful holiday. The resort was amazing. Value for money. Can’t wait to return.

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Anonymous - The Outrigger Fiji

Hideaway Holidays provided a great service. Couldn’t fault any elements. Loved it! Accommodation was lovely, food great and staff very helpful and friendly.

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