Frequently Asked Questions

Find answers to the most Frequently Asked Questions customers ask during the research stage of a holiday
There are several ways to book online and there are a few ways you can obtain pricing for instant booking. For example, you can use the search function to use the search function and enter your departure city, dates, total number (adults and kids with ages) travelling and your desired destination. You will then be presented with search results with pricing and availability. From there, clicking ‘view more’ will take you the package builder on the product page and on that page you can select your room preference.
If you are after a specific resort and wish to create your own package, please choose the destination from the navigation menu and go from there. This allows you to see all resorts as well as the facilities of each resort with our use of icons and wording. Click on the book now button against the resort and you will be taken to the product page where you can manipulate your dates, total travelling, choose your room, flights, tours, transfers and then checkout.
We also have Hot Deals that are available for a limited time as well as Featured Packages that have been selected and built by our product team to maximise value and bonuses and are of set duration. Check out our Hot Deals for Cook Islands, Fiji, Islands of Tahiti, New Caledonia, Micronesia, Vanuatu, Samoa and more!
Please contact our reservations team whom will personalise your package and put together relevant group flights and specials based on number of adults. You can call them on 1300 991 751 or email sales@hideawayholidays.com.au or chat with Alex and submit your enquiry!
Please contact our sales team or email us on sales@hideawayholidays.com.au and we will procure anything South Pacific wide. We can also look at helping you with global flights and bookings.
Our reservations team is available 9am to 5pm Monday to Friday and 9am to 12pm on Saturdays Australian Eastern Standard Time. You can always use our chat bot or leave a voicemail or email us on sales@hideawayholidays.com.au For anything urgent, email bdm@hideawayholidays.com.au
Find answers to the most Frequently Asked Questions customers ask on booking holiday packages more than 1-2 years away.
We’ve provided multiple sources and points of contact to get in touch with us. Basically, we’d love to hear from you!
Learn about how our meld of bleeding-edge tech and tried-and-tested systems assure you of ‘what you see is what you get’!
We integrate direct connections with the Amadeus Global Distribution System and access global inventory of flights and create your own passenger name record (PNR) instantly on checkout once you provide your details and a method of payment.
With respect to hotels, we are checking a wholesale aggregator known as PacificBedBank which mirrors the source of truth from the hotels inventory systems and guarantees your hotel booking. Other components such as transfers, meals, tours and activities are on a free sale basis. After you complete the checkout process, you will receive a confirmation email and our Booking Support team will prepare your documents and email them through to you.
If you are travelling within the next 2 weeks, your documents will be prioritised within one business day.

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