Both Malolo Island Resort and Likuliku Lagoon Resort are highlighting how they’re ready to welcome international travellers back again as soon as borders are open with a range of preventive and safety measures against COVID-19. Owned and operated
Did you know that both Malolo Island Resort and Likuliku Lagoon Resort are owned and operated by Ahura Resorts? The owners and operators of both well-known properties has geared up to provide a reassuring ‘COVID-19-safe zone’ for all travellers, but we have to take precautions all the same, of course! As a part of the ‘Care Fiji Commitment’ initiative launched by the Fiji Government, both the Likuliku Lagoon Resort and the Malolo Island Resort are accredited programme members.
Did you know that the Care Fiji Commitment also has World Tourism & Transport Council ‘Safe Travels’ stamp of approval? Let’s look at the plethora of rules and precautions being put in place at the resorts to keep travellers safe, healthy and happy.
Resort Protocols: Arriving on the Island
Guests arriving at the properties should undergo a COVID-19 (RT-PCR) test within 72 hours of departure and present their test report at the front desk while checking in.
Additionally, all guests landing at Fiji will be temperature-screened; they will need to complete a COVID-19 health questionnaire post arrival.
It’s mandatory to download the careFIJI contact tracing app on arrival into Fiji. Available on Apple App store or Google Play, the app should be activated for the duration of your stay and the device taken everywhere with you.
For the foreseeable future, Ahura Resorts will only be taking single-destination bookings. All guests will be required to come directly from the international airport to the resort with no stays at any hotel/resort on mainland or other island resorts. This is only to minimise any possible risk of exposure after travellers have been so careful.
Guests are requested to comply with non-touch temperature checks to be conducted by resort staff at any time during their stay.
All travellers should bring their preferred supply of masks and gloves for the duration of their stay.
All guests – adults and children – are requested to always practice responsible social distancing.
Travellers are requested to wash their hands and use the sanitisers provided in rooms and public areas regularly.
Any guest who becomes ill/ displays COVID-19 symptoms must immediately report this to the Resort Manager/ Operations Manager – the resort’s ‘Care Fiji Wellness Ambassadors’.
To facilitate social distancing and wellness, both Likuliku Lagoon and Malolo Island Resorts will be implementing approved Covid-19 protocols.
Revised hygiene procedures and cleaning protocols have been established for all guest rooms and public areas – focussing on increased disinfecting of high touch-point areas (HTPAs).
All resort staff will be wearing masks and gloves on duty.
All staff arriving on the island for duty will be temperature screened daily.
All staff will receive ‘Care Fiji’ COVID good practices training in protocols and procedures.
Housekeeping Good Practices
All arrival rooms will undergo a deep clean, focussing on disinfecting and sanitising HTPAs including all handles, remote controls, in-room control panels, light switches, toilet seats, nightstands, telephones, alarm clocks, luggage racks and flooring. A change of furniture fabrics, pillows and cushions will be done and air conditioning filters will be thoroughly cleaned.
During stay, rooms will be serviced daily with a focus on sanitising HTPAs.
Rooms will only be serviced every 3 days unless guests require otherwise – this should be advised to the Resort Manager or Operations Manager on arrival.
Hand sanitiser will be provided in all rooms for the duration of the stay.
The resort will continue to follow strict international food safety and preparation standards with the following additions:
Guests will be required to sanitise their hands upon entry and exit in the restaurant/s.
A new cleaning and sanitising regime has been introduced focussing on HTPAs during and between service periods.
There will be no buffets, BBQ evenings or cocktail evenings. All menus will be a la carte.
Tables in all outlets will be set to facilitate social distancing requirements.
Kids Eat Free menu (Malolo Island Resort) will be plated and served from the kitchen.
Normal dining rules regarding table sizes will remain across both resorts.
In-room dining services is not in effect.
Public Areas and Toilets
A new cleaning and sanitising regime has been introduced focusing on public HTPA including reception, boutique, guest lounges, guest toilets and gymnasium (this is applicable for Likuliku resort only).
Hand sanitiser will be available for guests’ use at the reception, all restaurant and bar outlets, all public toilets and in the Kids Club at Malolo.
Public toilets will be serviced and cleaned every 2 hours.
Activities & Experiences
On arrival all guests will continue to receive complimentary fins. These will be placed in a bag and will be for their use for the duration of the stay. All masks and snorkels will be sanitised before being allocated for use. Guests are encouraged to bring their own masks and snorkels. Additionally, activity excursion numbers will be reduced to facilitate social distancing.
Gymnasium (Likuliku Lagoon Resort)
To comply with social distancing requirements, only two guests will be allowed to use the gymnasium at any one time.
After every use, guests will be required to contact the front desk using the gymnasium phone so a HTPA clean can take place before the next use.
The Kids’ Club will continue to operate at Malolo and the programme will be customised to the Fijian Ministry of Health’s guidelines on activity numbers and social distancing requirements. This may mean reducing the number of children who can access the kids’ club programmes.
A new cleaning and HTPA sanitising regime has been introduced
Children will need to adhere to staff’s instructions to ensure this facility’s effectiveness.
Children will be temperature screened prior to entry into the Kids’ Club every day.
No sick or perceived ill children will be allowed to attend the Kids’ Club.
Babysitting facilities will continue to be available on request.
The resorts have access to a doctor who is in the nearby village of Solevu on Malolo Island – just a 10-minute boat ride away.
For worsening and severe medical emergencies, the resort evacuates to Nadi and use resources and doctors from Zen’s Medical Centre.