Click Here to Read Booking Conditions which apply to all Bookings.
In order to make a reservation you must first obtain a quote from us. In order to obtain a quote from us you must advise us by E-mail of the following:
| Number of people travelling and specify how many children (including birth dates of any children) |
| Destination(s). |
| Departure City. |
| Departure date. |
| Total duration away. |
| If combining several destinations, how long at each location? |
| Type of accommodation required (eg. hotel or grade of hotel, room type or category etc.). |
| Any other requirements. |
We will reply to you, after checking flight schedules, itineraries etc with a detailed quotation. At this point we are unable to check hotel availabilities as this often involves communication costs. The quote should be treated as a guide and is subject to availability at the time of your actual booking. If this quote is acceptable and you wish to make a reservation you must advise us by E-mail of the following:
| Full name(s) of all people travelling and their nationalities,as per passport. |
| Contact phone number. |
| Your correct eMAIL address |
| Your street and postal address |
| Ages of any children travelling. |
| Departure city. |
| Destination and itinerary. |
| Any other Requirements. |
On receipt of this information we will make the flight reservations (if applicable), at which time a deposit of AU$200 (or higher amount, if applicable) per person is payable. This may be paid by on of the following methods:
| Cheque drawn on an Australian bank.. |
| Credit Card* (we accept Visa, Mastercard, AMEX or Diners Club). |
| Direct Deposit into our account. You must advise us of the deposit details. |
| Bank Draft or Telegraphic Transfer (for overseas clients). |
“Prices quoted reflect a discount for final payment by cheque/bank transfer. If you choose to pay by credit card the following additional charges apply – Visa/Mastercard add 1.1%, Amex/Diners add 3% to the total amount payable.
Please note that we are unable to check availability of accommodation prior to booking your flights. Once the international flights are confirmed we can request your accommodation. Hotel bookings are often very heavy and availability can change in minutes and without notice. It would therefore be pointless to check on hotel availabilities without actually putting a hold on the accommodation based on the flights you are holding, as by the time you came back to us the accommodation may have been sold to someone else. To request accommodation a deposit is required. In the event that the accommodation you requested is not available and that there is no other alternative acceptable to you you will receive a refund of the deposit paid. On confirmation of your accommodation we will reconfirm the total costing.
On confirmation by us of the complete booking you will be advised of:
| Final payment requirements and any special conditions. |
| Documentation requirements. |
Important Notice regarding your eMAIL address. It is essential that you advise us in writing at time of booking of your correct eMAIL address. All communications and documents will be sent to that email address. If you change your email address you must advise us by email of that new address and receive an acknowledgement (not an automated response) from us that we have received it. If you do not receive an acknowledgement, that means that we have not received it and you will need to resend. You must ensure that your anti-spam filters are not blocking our email and if you have any doubts or problems please consult your IP Provider or IT Specialist. Hideaway Holidays will not be responsible for any emails that you do not receive due to anti spam settings on your computer, server or IP.
| All confirmations are subject to availability at time of booking. In the event that the required package, hotel or flight is not available we will endeavour to offer your an alternative. |
| Prices and inclusions as quoted on our Web pages, Quotes, Booking Advice and Invoices are current at time of publication/issue, however these are subject to change due to currency fluctuations, tariff changes, tax increases, schedule changes and other reasons. Before making final payment you must check with us to see if any variation in cost, or other details has occurred. Should you pay your 'final' amount based on an earlier invoice and itinerary, costs, currency changes or other changes may have occurred. We reserve the right to re-invoice you to reflect these changes and any additional costs must be paid prior to release of documents. |
| All charges and costs are in Australian dollars and the approximate prices given in other currencies are for guidance only - the actual amount charged to your credit card in another currency will vary and will be determined by the exchange rate set by your bank. Your bank will convert at the applicable exchange rate on the day they process the transaction. All bank fees are your responsibility. |
| There is limited availability of the Specials outlined on our site and this is determined by airlines and hotels. Stay/Pay deals and other specials at hotels are capacity controlled and only a limited number of rooms may be released on the special. Bookings can only be confirmed on a first-come-first served basis and are subject to availability at time of booking. |
| Hotel standards and facilities vary from time to time and hotels may start renovations with or without notifying us. If we are advised of any renovations at the hotel we will notify you, but we do not take any responsibility if we are unaware of renovations due to no advice from the hotel, or changes in facilities. By making your reservation you acknowledge that Hideaway Holidays is in no way responsible for quality of facilities or service at the hotel chosen and for any renovations that may be underway at the resort. It is your responsibility to research the facilities offered at your selected hotel before you make your reservation. You should make your decision based on your own independent assessment. We will always suggest booking the deluxe 5-star resorts but acknowledge that you may have your own reasons for selecting an alternative property and take no responsibility for an incorrect choice. Please note that free and charged facilities offered by hotels may change without notice and it is essential that you verify any costs directly with the hotel. |
| In the event that on arrival you are dissatisfied with the hotel you must immediately advise the hotel management (not just reception) of your dissatisfaction. In this way they can try to solve the problem for you. If you are not able to get satisfaction from the hotel management you must notify us by eMAIL or fax of this, and state your reasons (phone notifications will not be accepted). We will endeavour to assist you where we can, but please note that additional costs may apply if you decide to upgrade, change or vary your accommodation and we will not be responsible for any payments that may have been made in advance and which the accommodation proprietor refuses to refund. |
| Schedule changes do occur and if this information is advised to us prior to your departure we will advise you. You may be subject to additional costs for additional accommodation etc and this additional cost must be paid prior to departure. You must reconfirm all flights with the carrier concerned for all flights in your itinerary and recheck all flight times. If schedule changes occur you must liaise with the airline and any extra costs are your own responsibility. Hideaway Holidays is not responsible for any such additional costs, or for missed connections due to failure to reconfirm with the carrier concerned. |
| Prices quoted in our brochures, flyers, other promotional media and invoice do not include some airport departure taxes and other levies. Pre-paid taxes are subject to change without notice and in the event that there is an increase the amount will be added to your invoice. For certain countries, airport departure taxes are paid locally and this is the passenger's responsibility. These additional levies and taxes may apply even if you have paid your tour balance. |
| Please note the inclusions as listed on your itinerary are as provided by suppliers and are subject to change. Any additional items are at your own expense. Excess baggage, meals, airport taxes, communication costs and other items of a personal nature are not included. Where hotels, or other suppliers, had originally specified certain inclusions, these may no longer be available at time of travel and Hideaway Holidays will not be liable for the non provision of these services, or hotels/suppliers charging extra for these services. |
| Quotes are provided as such and are no guarantee that the arrangements are available once you request your booking. If you have received a quote there is no guarantee that it is available when you actually book. What is available one day may be sold out the net day. In many cases requests have to be sent to one or more supplies to confirm the package. Some airlines require immediate purchase for special fares. Hotel and resort bookings require deposit at time time that request is made. |
| Should you wish to request a booking you need to pay us a deposit. Payment of a deposit does not guarantee that the arrangements requested are available and in the event that we cannot confirm substantially the same arrangements as requested by you and you do not accept the offered alternative you will be entitled to a refund of the deposit paid if you prefer to cancel and in that case all our obligations shall cease. |
| All deposits paid are an administration fee and are non refundable should you decide to cancel. Reservations cannot be confirmed immediately and sometimes it may take several days to get replies back from hotels and operators. In the event that you decide to cancel before allowing sufficient time for the hotel or operator to respond, the standard cancellation penalty will apply (ie loss of deposit plus any other charges that may apply). |
| Payments and Price Changes: Failure to make deposit or final payments by specified date may result in cancellation of booking and cancellation fees will apply up to the total amount paid. If you have paid a deposit only, but you fail to pay the balance by date stipulated and as advised to you in writing, then the booking may be subject to cancellation and all money's paid are to be retained as a cancellation fee. We strongly suggest that full payment for your package be made immediately on receipt of the Invoice or Booking Advice to minimise any chances of price increases due to currency fluctuation, increase in tax and related charges - international airline tickets, once issued will not be subject airfare or tax and charges increase as these do vary on a daily basis. |
| Prices are based on specially negotiated prices with hotels, airlines etc and cancellation fees are applicable for any bookings cancelled. Cancellation fee is 100% of the amount paid, or such other amount as advised in writing. Travel insurance is strongly recommended and is available at extra cost. Advance purchase conditions may apply. All prices are based on economy class air travel, unless otherwise specified. |
| In case of cancellation, and in certain cases, a credit may be provided (after deduction of cancellation fees) towards the cost of a future Hideaway Holidays package - any such credit and it's terms and conditions will be advised in writing and there will be a specified 'use by' date specified. If credit is not utilised by specified date, the credit is forfeited. Credit, if provided, can only be used towards the purchase of Hideaway Holidays packages and will be governed by conditions imposed by airlines, hotels and other suppliers. |
| As our communications are by eMAIL we are unable to take responsibility for delays to messages caused by Internet Providers congestion on their servers, or for non delivery of email due to anti-spam software or other communication problems. If you require bookings to be made by phone or fax extra fees apply, and if this service is required it should be requested at time of booking. |
| Car rental (where included) and yacht charter are subject to rental companies terms and conditions. By booking with Hideaway Holidays the customer agrees to the terms of the contract and will be required to sign the rental company's contract. Please note that the rental company's contract will not necessarily be available prior to booking as in many cases the renter is required to sign the contract when commencing the rental. Contract may be provided in a language other than English and it is the renters responsibility to arrange for a translation if necessary. Failure to sign the contract would result in cancellation and appropriate cancellation penalties will be levied. Prices quoted are for minimum category vehicle - upgrades are available at extra cost. An insurance excess normally applies, however CDW Insurance may be available at extra cost. Fuel is at renter's own expense. |
| Any consumer claims will be governed by the laws of Australia in the State of New South Wales and any court action shall be heard in a court in the Sydney Metropolitan area. |
| Amendments requested by you after confirmation, are subject to amendment fees. Please note that a change in dates may be deemed a cancellation of your original booking and applicable cancellation penalties may apply. |
| Tickets must be issued in the name that appears on the passport. You must advise at time of reservation the correct names (as on passport) of all those travelling. If it is subsequently found that tickets are issued in an incorrect name, and tickets/documents need to be re-issued, then all applicable charges will be billed to your credit card. |
| Late bookings require extra communication costs and/or courier fees and are subject to additional charges. Late Bookings are accepted (within 30 days of departure), however please note that additional fee of AU$30 per person applies plus any courier charges, bank fees etc may apply. In some cases it may be impossible to predict all such charges at time of reservation and it may not always be possible to check with you each time such charges is incurred to complete your reservation or to get the documents to you in time. All such charges will be billed to your credit card. An extra courier fee will automatically be added to your invoice if you live outside Australia and are ordering your airline tickets through us |
| If you have already made reservations for a particular hotel or property and this property has become unavailable, for whatever reason, we will endeavour to find an alternative property for you. If this is not possible then our maximum liability is the refund of the amount paid for this accommodation (or whatever amount has been refunded to us), and shall not extend to any other arrangements booked. Any refunds shall be based on the prevailing exchange rate at the time the refund is processed. Hideaway Refunds, if applicable, will be processed in Australian dollars which may result in exchange rate variations when converted into your local currency. |
| Should you wish to request a refund this must be in writing. No information regarding refunds can be provided by phone. In the event that a refund involves airline tickets and/or international supplies, the refund may take several months to be finalised. |
| We reserve the right to amend your itinerary in circumstances beyond our control and this may affect the price and/or inclusions of your package. Any change in price must be paid before departure. Travel insurance (strongly recommended and available at extra cost) may offer protection in certain cases such as air schedule cancellations etc. |
| Where prices are quoted for extra nights on packages from Australia, these prices apply only in conjunction with a complete air/land package from Australia. |
| Land only requests (including those that do not have any international airfare content) must be accompanied by a deposit. Land only bookings are subject to a supplement of AU$30 per person and this will be added to your invoice. In the event that you are travelling on frequent flyer points and flight bookings are arranged by you directly with the airline this supplement may be waived if you produce evidence of your frequent flyer tickets at the time that you make your final payment). |
| Prices quoted are based on minimum category of accommodation at specified hotels. Should superior accommodation be required, extra cost applies and this will be confirmed at time of reservation. |
| Communications costs by phone or fax, whether requested by you or made on your behalf if deemed necessary and courier costs are additional and will be added to your invoice. |
| All overseas travel requires a valid passport. Visa(s) may be required for certain destinations on the itinerary. Also
certain health requirements may apply - please check with your health advisory prior to
departure. All documentation/health requirements are the passenger's responsibility, and
must be obtained prior to departure from your country of residency. You must check with your ticketing
agent and the consulate the exact requirements for all countries on your
itinerary. For packages from Australia and if you are a non-Australian passport holder you must obtain a paper visa for re-entry into Australia. This must be obtained prior to your first arrival into Australia. Valid passport is required with 6 months validity remaining after return to Australia. For packages from the United States and if you are a non-US passport holder you must obtain a visa for re-entry into the United States and this must be obtained prior to your first arrival into the United States. Valid passport is required with 6 months validity remaining after return to the United States. In addition you must have visa(s) for any other countries in your planned itinerary and these must be obtained in your country of residency. In the event that you are travelling to a country or countries which do not require a visa for Australian, or other passport holders, you must contact the consulate/embassy of these countries if you have been arrested or convicted in respect of any offence or breach of law, and check regarding entry requirements as you may require a visa. Non disclosure of this information may lead to your being refused entry on arrival in certain countries. Hideaway Holidays takes no responsibility for lack of appropriate documentation or denied entry and in that event normal cancellation penalties apply. |
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In the event that an accident, disaster or emergency is reported to have occurred in a country where you will or may be travelling, you authorise Hideaway Holidays to disclose to the Australian Government Department of Foreign Affairs and Trade details of your itinerary (including without limitation, transport and accommodation arrangements) and my/our contact details within Australia and overseas. |
| Child prices are based on children under 12 years (unless otherwise specified) sharing room with parents. Should family room or extra room be required for children this is generally at extra cost and will be advised at time of confirmation. Cots for infants are available at many hotels, however policy regarding cost varies from hotel to hotel. Where extra bed for third/fourth person is requested (were available) is generally a roll-away. |
| Airline tickets may be issued as e-tickets or if paper tickets are issued these are normally sent 2 to 3 weeks prior to departure by International or Domestic Air Express Post, however these services do not necessarily guarantee delivery. If paper tickets are required we strongly suggest that you request us to send by Courier, however an extra charge applies and will be billed to you if this service is requested. Not withstanding this, if tickets/documents are lost during transit, they may be required to be re-issued. In this case extra charges will be billed to your credit card for re-issue. If you require documents to be sent earlier than standard, then an additional charge applies. |
| E-tickets, Vouchers and Travel Itineraries will be sent to you my eMAIL to an email address nominated by you approximately 2 to 3 weeks prior to departure. Should you require a printed set of vouchers and or itinerary to be sent to you by post you must request this at time of booking and an additional fee of $25 will apply. If you require courier delivery additional courier fees will apply. |
| Guard your tickets, vouchers and documents carefully as lost or misplaced tickets, vouchers and other documents will incur a fee for re-issue. |
| Prices provided by us are confidential and must not be divulged to a third party. In many cases quotes are based on specially negotiated rates valid for certain markets only. If you divulge rates to third parties your bookings are subject to cancellation and/or higher cost may apply. |
| Person making the booking, on behalf of the other people named in the reservations, agrees to take responsibility for all terms and conditions as set out in these Conditions, or on brochures, flyers, promotional material published by Hideaway Holidays. Any additional conditions will be specified on the invoice/confirmation. |
| Hideaway Holidays and Paradise Adventures and Cruises acts as an agent for various accommodation houses, tour operators and other service providers, and shall not be held liable for any injury, irregularity, loss or damage, howsoever arising from the provision of or failure to provide any such service. Information contained in brochures produced by hotels and other vendors that may be forwarded to you is subject to change without notice. Hideaway Holidays endeavours to provide you with up to date information, however Hideaway Holidays cannot be held responsible for services that the hotel or vendor chooses not to provide, omit or change or for the standard of such service or for any renovation work that may be currently under way at the hotel. |
| Hideaway Holidays and Paradise Adventures and Cruises makes no representation as to the quality of services provided by the supplier (hotel, yacht charter, cruise or other service) and as such service standards may vary from time to time, it is the responsibility of the customer for independent assessment as to whether this is exactly what is required. By making deposit and other payments the customer acknowledges that they have made an independent assessment of what they are booking and agree not to hold Hideaway Holidays or Paradise Adventures and Cruises responsible for any dissatisfaction of the service provided. Any claims against the services provided due to any dissatisfaction shall be made by the customer or agent directly with the supplier. |
| Special note regarding yacht charters. Many yacht charter companies are operated by independent owners. If you are booking a skipper for your yacht charter, you will be in close quarters with the skipper (who may be the owner) for the duration of the charter and it is possible that you may find the experience unsatisfactory. Any such issues will be raised directly with the owner/operator/skipper and Paradise Adventures and Cruises/Hideaway Holidays will take no responsibility for any complaints. |
| Agents making bookings on behalf of their clients do so as agents for their client. In doing so, agents acknowledge that they have made an independent assessment of the services being reserved and that this is according to their clients' expectations. Hideaway Holidays/Paradise Adventures & Cruises will not be held responsible due to any miss-information provided by the agent to their clients and any failure to assess the suitability of the chosen services for their clients. |
| Where payment has been made by cheque and this has subsequently been declined by the bank the additional fee is AU$25 plus bank fees for each occurrence. Where payment is made by a credit card and the amount to be charged is declined by the credit card company an additional fee of AU$25 for each occurrence will apply. |
| In the event of typographic errors on our web site, brochures or invoices we reserve the right to charge any additional costs to you, or amend specified inclusions, after having advised you of any such additional costs or inclusions. |
| Any extra charges that you incur with hotels and other operators are your own responsibility and should be settled with them directly. Hideaway Holidays is not responsible for any disputes between you and the supplier relating to charges that you have incurred with them. In the event that we are charged by the hotel or operator for such addition services we reserve the right to pass the charge on to you. |
| Payment of a deposit does not guarantee the price. Prices are subject to change in the event of currency fluctuations, tariff changes, tax changes, levies, fuel surcharges and other reasons. Please note that although the price quoted to you may be in Australian dollars, many hotels and supplier rates are set in a currency other than that of the country they are located in (eg a hotel in Fiji may be quoting in in US dollars, or another currency), and any fluctuation in this currency relative to the Australian dollar will affect your package cost. If we are quoting in a currency other than Australian the same conditions regarding price changes will apply. All such increases must be paid prior to departure and shall apply to the total invoiced cost irrespective that a deposit, or other payments, may have been paid. We reserve the right to charge you for any such additional costs up to the date of your departure even if you have made full payment. Failure you make payment by specified date may result in cancellation and all applicable charges shall apply. |
| As no record is kept of phone calls, we will not be responsibly for any claimed statements that may have been made during the course of a phone conversation or for any claimed information thus provided. Any complaints must must be send by email to customersupport@hideawayholidays.com.au |
| Once you have requested a booking with Hideaway Holidays, all subsequent communications with the hotel(s) or other service suppliers are to be via Hideaway Holidays. Under no circumstances are you to forward special requests, or communicate directly with the hotel without written authorisation from Hideaway Holidays. Failure to adhere to this policy could result in cancellation or additional costs. |
| All communications and updates regarding your reservations will be eMAIL to the eMAIL address provided by you. Should your eMAIL address change you must advise us by email of the new address and this change will not take effect until you have received from us an acknowledgement of the change. In the event that you require reservation advices and updates to be sent by fax instead of eMAIL you must advise us of your fax number in writing and again this change will not take effect until you have received from us an acknowledgement of the change. Due to our company policy of keeping a record of all communications relating to your query or booking, we are unable to keep you updated by telephone. Hideaway Holidays will not be responsible for your failure to receive our written notification(s) by eMAIL (or Fax). Please ensure that your mail is forwarded to you by your IP with all attachments, that your computer is functioning correctly and that you have no viruses. You must ensure that if you have a booking in place that you check your eMAIL mailbox on a regular basis and Hideaway Holidays holidays will not be responsible for your failure to read your eMAIL, or other written documentation, or for non delivery, or partial delivery of eMAILs (or other communications). Hideaway Holidays will not be responsible for faults in your computer system preventing you from accessing our email, or for any other reason. We may ask you for your phone contacts in case of situations where we, or the airline, needs to contact you urgently. You must ensure that the provided telephone contact (landline, mobile, or otherwise) is functioning correctly and if the need be that we can leave a voice message. Any change in telephone contact must be advised to us in writing and an acknowledgment in writing must be received from us. |
| All documents (invoices, vouchers, itinerary) must be checked by the client and reported by eMAIL to Hideaway Holidays within 48 hours of receipt. Hideaway Holidays will not be responsible for errors not brought to its attention within that period. |
| Please read the Travel Warnings which may apply to the Country you are travelling to. You should take the advice as offered on these pages. |
| It is your responsibility to check health requirements for your trip. THE TRAVEL DOCTOR (TMVC) CAN HELP YOU HAVE A HEALTHY TRIP….for a safe and healthy trip please access The Travel Doctor or phone 1-300-658-844 in Australia. They offer essential travel health advice, medical kits, all vaccinations and anti-malarials, healthy travel products, and hassle-free one-stop-shopping. |
WE
SUGGEST TRAVEL INSURANCE!
We strongly suggest travel insurance be taken
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ON LINE! Click one of the following links:
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 Established 1977 Located in Sydney, Australia Contact Details: Phone: 61-2-8799 2500 eMAIL: sales@hideawayholidays.com.au |
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Airport taxes and other airport related ticketable charges are not included in the package costs. If you are booking land only without international airfares an additional land only fee of $30 per person will apply. Package costs are based on international currencies including the US, NZ and Fijian dollars, the Euro and other currencies - all prices quoted in Australian dollars are therefore subject to change in case of currency fluctuations, and for other reasons beyond our control. All holidays are subject to our standard rules and conditions. Conditions apply to specials. |
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